Customs clearance contact form for English speaking customers
This contact form is to be used in cases like sending preliminary declarations before item arrival, replying to notifications regarding items waiting to be customs cleared, or for the request of reviewing previously done clearance.
Please note that, from 1 November 2026, an EU handling fee will be payable on items ordered by private individuals from online shops outside the EU, regardless of the value of the item. As under the existing procedures, Magyar Posta will collect customs-related charges from the recipient. In accordance with the new rules, these will also include a EUR 2 EU handling fee, generally charged per product category (type of goods, i.e. customs tariff code), for each item line on the customs declaration. For low-value items, this means that, in addition to the EUR 3 flat-rate customs duty introduced on 1 July 2026, a further EUR 2 EU handling fee will be payable per product category.
Another change is that, from 1 November, additional mandatory data will be required for customs clearance of items ordered by private individuals from online shops outside the EU with a goods value not exceeding EUR 150. The new customs declaration must also include the merchant and manufacturer product identifiers of the products contained in the item. Magyar Posta will attempt to obtain these identifiers from the recipient. If the recipient is unable to provide the required product identifiers, Magyar Posta will be unable to complete customs clearance and the item will therefore be returned to the sender.
Information on data management can be found on the site under the title Helpful Information, in Privacy notice.
Downloadable declarations:
Declaration for postal items with automatic postal clearance
Available for private individuals for postal items not exceeding EUR 150, in case the content is not an excise product or perfume.
Import customs clearance order for private individuals
Available for private individuals for postal items exceeding EUR 150, in case the content is an excise product or perfume, for customs clearance of the item as gift or based on other reason for duty exemption and for customs clearances with a tax rate different from 27%.
Import customs clearance order for legal entities
Available for companies if a customs decision for the given company is required.
Declarations (required for companies, organizations besides the order)
Attachment is required for companies, besides the „Import customs clearance order for legal entities.
Documents to be attached:
List of mandatory documents to be attached (in addition to the printed and signed declaration)
Documents to be attached in addition to the previously selected, printed and signed declaration.
